🚚 Shipping Policy – Club Hero
We at Club Hero are keen to deliver your orders safely and as quickly as possible to your doorstep across the country, providing an easy and flexible shipping experience that suits your needs.
📦 Shipping Areas
We ship to:
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Greater Cairo (Cairo – Giza – Qalyubia)
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All governorates in the Nile Delta and Upper Egypt
💸 Shipping Cost
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Free shipping within Greater Cairo and the regions upon successful product receipt.
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In case of product return, the customer bears only the return shipping cost as follows:
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Greater Cairo: 70 EGP
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Upper Egypt and regions: 90 EGP
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⏱️ Delivery Time
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Within Greater Cairo: within 4 working days
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Upper Egypt and regions: within 7 working days
🔁 Returns Receipt
In case of a return request, coordination will be made with you through customer service to arrange product pickup via the shipping companies contracted with us, with the return fees applied as stated above.
🧾 Important Notes
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The customer will be contacted before delivery to confirm the address and delivery time.
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In case of non-receipt or repeated order refusals, the service may be temporarily suspended for the customer.
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We recommend opening the order in front of the delivery representative if possible to ensure the product's integrity.
📞 Contact Us
For inquiries about shipping status or schedules, do not hesitate to contact Club Hero customer service via:
📧 clubhero15@gmail.com
📱 01203021634
🥿 Club Hero – Delivering to you with elegance and comfort.