🔄 Exchange and Return Policy – Club Hero
At Club Hero, your satisfaction is our priority. Therefore, we offer you a flexible and easy exchange and return policy to ensure a worry-free shopping experience.
✅ Conditions for Exchange or Return
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The product can be exchanged or returned within 14 days from the date of receipt.
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The product must be in its original condition, unused, with all accessories and original packaging.
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A purchase invoice or order proof is required.
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Returns of products damaged due to misuse are not accepted.
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Products with special offers or personal use (such as inner slippers) may not be included in the return policy for health reasons.
📝 Steps to Request Exchange or Return
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Contact customer service via phone or email.
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Explain the reason for exchange or return, with photos if there is damage or defect in the product.
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Coordinate with the delivery service to collect the product.
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Inspect the product after receipt to ensure it meets the conditions.
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Execute the exchange or refund within 7 working days after approval of the request.
💰 Refund Methods
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The amount is refunded to the same payment method used at purchase.
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The refund process takes from 3 to 7 working days depending on the bank or payment method used.
❌ When Exchange or Return is Not Possible?
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If the product is damaged due to incorrect use.
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If the original labels or packaging have been removed.
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If the product is part of "clearance" offers or purchased under special discounts, unless it has a manufacturing defect.
📞 Contact Us
For any inquiry or special request regarding exchange or return, please contact us via:
📧 Email: clubhero15@gmail.com
📱 Phone number: 01203021634
🥿 At Club Hero, we guarantee your comfort from the first step until after receipt.